Grievance Redressal Policy
We are committed to addressing your concerns promptly and transparently, in full compliance with RBI directives.
Our Commitment
Aapka Money, a unit of Waqt Finance Private Limited, strictly follows RBI directives and has set up an effective Grievance Redressal Cell to handle all manner of grievances from our customers.
We always endeavor to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically.
We do not believe in high-handed or coercive recovery methods. All complaints will be taken seriously and addressed within 5 working days.
Turn Around Time (TAT) Matrix
We are committed to resolving your complaints within the following timelines.
| Complaint Level | Turn Around Time (TAT) |
|---|---|
| CGRM Team | 1–14 Days |
| GRO & PNO | 15–21 Days |
| Internal Ombudsman | 22–30 Days |
Escalation Matrix
If your grievance is not resolved at one level, you may escalate it to the next.
Customer Grievance Redressal Mechanism (CGRM)
Grievance Officer
7303583111
Operating Hours
Mon–Sat, 10:00 AM – 6:00 PM
(except business holidays)
Branch Address
D-139, Sector63A, Noida, Uttar Pradesh - 201301
Note: Anonymous complaints will not be addressed. Grievances should be sent through the email registered with Waqt Finance.
Grievance Redressal Officer (GRO)
If your complaint is not resolved within 15 days, or you are not satisfied with the response.
Name
Bhupender Singh
Phone
9711149666
Address
15K-5 Jyoti Nagar Housing Board Colony, Sahakar Marg, Jaipur, Rajasthan 302005
Internal Ombudsman
If your complaint is not resolved within 21 days, or you are not satisfied with the GRO's response.
Name
Sanjay Kumar
Address
15K-5 Jyoti Nagar Housing Board Colony, Sahakar Marg, Jaipur, Rajasthan 302005
RBI Ombudsman
If your complaint remains unresolved within one month, you may approach the RBI Ombudsman within one year from the date of the company's reply.
Visit RBI Ombudsman PortalStill Need Help?
If you have any questions or would like to speak with our team directly, please don't hesitate to reach out.